Job Title: Customer Solutions Representative Job Overview: We are seeking a dedicated and detail-oriented Customer Solutions Representative to support critical data entry, customer service, and account processing functions for a well-established organization. This hybrid, temporary-to-hire opportunity, based in Wayne, PA , plays a key role in processing customer requests, quoting accounts, and ensuring the accuracy of application data. Compensation: $20.00/hour Work Schedule: Monday to Friday schedule Availability to work until 8:00 PM on select days after training (typically 1-2 days per week, remote days) Training hours: Monday-Friday, 8:00 AM to 4:30 PM Key Responsibilities of the Customer Solutions Representative: Enter application and location data into internal rating systems using Excel-based tools Respond to internal and external customer inquiries via phone and email Review and handle written customer requests efficiently Qualify accounts based on company guidelines and underwriting procedures Research property coverage history, prior losses, and occupancy details Assign values, calculate total insured amounts, and input quotes into rating systems Order risk assessments when necessary and issue bound new business Collaborate with brokers, agencies, and internal departments to gather required information Provide quotes within established authority by evaluating exposures and rating data Support various special projects and maintain accurate account records Manage a high volume of inbound and outbound calls Qualifications and Skills for the Customer Solutions Representative: Call center or strong customer service experience is required Bachelor's degree preferred; equivalent experience will be considered Proficient with basic Excel and Microsoft Office tools Strong communication skills, both written and verbal Ability to analyze and interpret data accurately Comfortable working in a fast-paced, high-volume environment Why Join Us? This is an excellent opportunity to gain valuable experience in a dynamic and supportive environment. You'll be part of a collaborative team where your attention to detail and customer service skills will make a meaningful impact. With the potential to transition into a long-term role, this position is ideal for someone eager to build a career in client services, underwriting support, or insurance operations. About Us: Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting
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