1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper Maintain a high conversion rate from Free Trial to subscribed customer (80-85%) San Francisco, California (Remote) Full Time Onboarding Prospective Customers Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper Maintain a high conversion rate from Free Trial to subscribed customer (80-85%) Expansion of Existing Accounts Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences Drive expansion revenue of existing accounts in your pipeline (increase MRR) Internal Team Processes Document best practices, creating templates for customer engagement at key milestones for various user personas Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed Screening Questions - Explain in detail for below questions. Full Name: Degree Major with University and Completion year? Total experience as Customer Success Manager? Total experience with customer facing role at a B2B SaaS company (early stage is preferred)? Total experience with worked on large/enterprise level accounts? Total experience with Accounting/finance experience is preferred; interest in learning the space? Total experience with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce? Total experience with navigate and teach customers about complex software products? Are you Interested in working at a startup and taking on additional responsibilities ? Contact Number: E mail Id: LinkedIn Id: Full Address (Street, City, States, Zip Code Required) Notice period: (in weeks): Current work authorization status: Expected Salary? Are you ready to relocate on your own expenses and work at San Francisco, California (Remote)? Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Veracity Software Inc by 2x Sign in to set job alerts for “Customer Success Manager” roles. Customer Success Manager - India (Remote) Customer Success Manager- US/Canada (Remote) San Francisco, CA $90,000.00-$100,000.00 2 weeks ago San Mateo, CA $80,000.00-$165,000.00 3 months ago Customer Success Manager, Enterprise, SafeBase Customer Success Manager, Energy and Emerging Principal Customer Success Onboarding Manager Sr. Customer Success Manager, Large Enterprise San Francisco, CA $120,000.00-$160,000.00 5 days ago Oakland, CA $60,000.00-$65,000.00 1 week ago Customer Success Product Expert & Business Coach San Francisco, CA $55,000.00-$65,000.00 2 years ago San Francisco, CA $100,000.00-$130,000.00 4 weeks ago San Francisco, CA $97,000.00-$172,000.00 1 month ago San Francisco, CA $171,300.00-$253,800.00 2 weeks ago Senior Staff Outbound Product Manager - Insurance Vertical Blockchain and Product Partnerships Manager We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Veracity Software Inc
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